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HP Recommended
HP Pavilion Gaming - 15-ec0004nf
Microsoft Windows 10 (64-bit)

Good afternoon,

 

On May 19th, 2022, as I was shutting down my HP Pavilion Gaming laptop (15-ec0004nf, running Windows 10), a BIOS update got installed on my laptop automatically, to version F.13 Rev.A.

 

When starting up my laptop again later that day, I found that, although Windows 10 booted, I couldn't login into my session anymore. My password (a locally-stored password) is not recognized by the system anymore; and a second login option using a PIN number (which I never used before) shows me the following message: "Your PIN is no longer available due to a change in security settings on this device."

 

Several attempts to flash the BIOS (by hitting the Windows+B keys while turning on the laptop) were unsuccessful.

 

1st question: from that point, what should I do to access my files again?

 

Perhaps I could try reverting to the previous version of the BIOS (F.12 Rev.A), or perhaps I could try installing the latest BIOS update (F.14 Rev.A). Therefore, I downloaded these two versions from the HP website onto USB sticks, to create "recovery USB flash drives".

 

When I tried to apply any of these to my laptop, I found that the file carried in the BIOS versions is named "086D4.bin" … which doesn't fit my system board's number (it's 86D5). Because of this difference, I did not apply any of these two BIOS versions.

 

2nd question: can I apply either of the BIOS versions (F.12 Rev. A; F.14 Rev.A) without endangering its integrity, in spite of the mismatch with the system board's number?

 

Thank you very much in advance. And nice Thursday to you!

Morgane, from France
1 REPLY 1
HP Recommended

Hey @MorganeFRA 🙂

 

 

 

Thank you for visiting the HP Support Community.

 

 

 

According to the Community's Rules of Participation:

 

 

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

 

Regards,

 

 

 

MarcusC

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.