• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-19-2016 12:35 PM

HP Recommended
Product: Envy M7 U109DX notebook
Operating System: Microsoft Windows 10 (64-bit)
I just bought a HP Envy M7 and I can't use my touchpad and keyboard at the same time when I play games because I need my touchpad to look around and keyboard to move around with the games I play I already turned off smart sense but that did not fix it

Please help me
10 people had the same question
1 REPLY 1

‎04-02-2018 10:47 AM

HP Recommended

Hello @Maverick808

 

Please do the following:

 

Go to the Control Panel (large icon view) then > click Mouse > Device Settings tab > Settings. Under the Synaptics Settings, go to Pointing > Sensitivity > Palmcheck and set the palm sensitivity to the minimum and test the game.

 

If the issue persists, update bios and chipset drivers from the below link and test.

 

http://hp.care/2nikIQ9

 

If this answers your issue please mark the thread as resolved. If you need further asistance let us know.

Best regards.

I´m an HP employee.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.