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Can't use some keys at the same time

HP Recommended
Pavilion 15-ec2xxx
Microsoft Windows 10 (64-bit)

Hi everybody, 
When i try to do some key combinations they dont't work. For an example: W-D-E (e doesn't work) W-A-S-D (w doesn't work)
That's actually not a problem when i use my keyboard for daily stuffs but that turns into a problem when i play FPS game. Because while holding SHIFT walking, looking at TAB that problem stops me or stops slowly walking and starts running.

I hope you can help me. 

HP Support Agent
HP Support Agent
6,983 6,981 303 368
Message 2 of 2
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HP Recommended



Welcome to the HP Support Community!


Don't worry I'll try to help you out.


Did you make any software or hardware changes on your PC?


Did you drop liquid or have any accidents with the keyboard?

Did you check with an alternate user account or an external keyboard to check if all the keys on that work?


I recommend the below steps:

Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.

Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds

Replace the battery, restart the notebook,

if the issue persists, change the keyboard layout and check if it works: Click here for steps.

Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.


Hope this helps! Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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