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Message 1 of 2
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Cannot connect to 5GHZ wifi

HP Recommended
Omen DC 1111tx
Microsoft Windows 10 (64-bit)



based on the specifications my laptop should be able to connect to the 5 GHz network but the 5 GHz network cannot be detected on my laptop while the network can be used by other devices


Interface name: Wi-Fi

Driver : Intel(R) Wireless-AC 9560 160MHz
Vendor : Intel Corporation
Provider : Intel
Date : 04/05/2020
Version :
INF file : oem77.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
WPA3-Personal CCMP
Vendor defined Vendor defined
WPA3-Enterprise Unknown
Unknown CCMP
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)




HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue

I Am An HP Employee

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