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‎09-22-2020 02:09 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-ec0xxx

Product Name-HP Pavilion Gaming Laptop 15-ec0xxx\

Product Number-7QS79UA#ABA

Mouse- Elan Input Device

I'm unable to use my mouse and keyboard at the same time. Elan doesn't have a section to turn off palmcheck or smartsense like Synaptic.

1 person had the same question
1 REPLY 1

‎09-24-2020 04:33 PM

HP Recommended

@LoganDykes2000

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

You can enable/disable the touchpad option from Control panel under Mouse option. Control panel contains settings of all the system device installed on the computer.

 

To disable the touchpad option on the computer, follow the steps below:

  1. Press Windows logo + X keys on the keyboard and select Control panel from the context menu.
  2. From the top right corner of the screen click on View by and select Large icons.
  3. Click on Mouse option from the window.
  4. Click on Device settings tab from the Mouse properties screen, button the Disable button to turn off the touchpad option. 
  5. Click on Apply and OK.
  6. Close the window and check if the changes are effective.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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