Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Cant disable palmcheck on Elan Input Device

HP Recommended
HP Pavilion Gaming Laptop 15-ec0xxx

Product Name-HP Pavilion Gaming Laptop 15-ec0xxx\

Product Number-7QS79UA#ABA

Mouse- Elan Input Device

I'm unable to use my mouse and keyboard at the same time. Elan doesn't have a section to turn off palmcheck or smartsense like Synaptic.

HP Support Agent
HP Support Agent
24,841 24,797 1,157 1,191
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on HP Support Community.


Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

You can enable/disable the touchpad option from Control panel under Mouse option. Control panel contains settings of all the system device installed on the computer.


To disable the touchpad option on the computer, follow the steps below:

  1. Press Windows logo + X keys on the keyboard and select Control panel from the context menu.
  2. From the top right corner of the screen click on View by and select Large icons.
  3. Click on Mouse option from the window.
  4. Click on Device settings tab from the Mouse properties screen, button the Disable button to turn off the touchpad option. 
  5. Click on Apply and OK.
  6. Close the window and check if the changes are effective.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation