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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-13-2022 10:23 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0101ax
Operating System: Microsoft Windows 10 (64-bit)

From the past few days while playing valorant, my charger frequently disconnect charging. I then have to manually turn off the switch & turn on again for it to charge. But after couple of seconds to minutes the problem arises again. Any fix or do I have to change my charger ultimately. When doing a normal task it charges as usual but occurs only when playing Valorant( No problem in Fall Guys).   

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1 person had the same question
2 REPLIES 2

‎08-13-2022 11:56 AM - edited ‎08-13-2022 11:57 AM

HP Recommended

Hello @d3vansh 

 

Before you do anything else please

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

Perform < all > tests but focus on power/battery.

 

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎08-15-2022 01:22 AM - edited ‎08-15-2022 06:32 AM

HP Recommended

I followed the steps mentioned but all the tests in HP PC Hardware Diagnostics (UEFI) passed showing no failure. I ran the AC adapter test , Power test & Charging port test multiple times but the final results were same with the PASS ID - 21857-96717-53854 . I think either the charging brick, when gets heated , it malfunctions or it is unable to supply the required wattage needed when gaming or doing a heavy task.    

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