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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended
HP Pavilion Power Gaming 15 cb532tx
Microsoft Windows 10 (64-bit)

Hello,

My laptops charger is 150w. When I plug it in, the red led indicator right beside starts to flicker but the laptop shows that its plugged in and the battery is on 70%. What's the issue here? I live in a place where voltage and electricity goes up and down. Please help me

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @AfnanAnik 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Focus on component test <power/battery>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

View solution in original post

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
4 REPLIES 4
HP Recommended

Hello @AfnanAnik 

Sorry to hear that you are having problems ... I would like to help you.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

--->>> Focus on component test <power/battery>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

Please report back

Kind regards

HP Recommended

I'm so sorry, your replies were in my **bleep** spam folder for some reason. It's been a month and the laptop seems to be working fine. 

Thanks a lot for your help. God bless you.

HP Recommended

@AfnanAnik wrote:

I'm so sorry, your replies were in my **bleep** spam folder for some reason. It's been a month and the laptop seems to be working fine. 

Thanks a lot for your help. God bless you.


You're welcome !

Good luck

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