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‎11-17-2024 08:34 AM

HP Recommended
Product: HP omen 16

Hey,

 

I've been having trying to activate the free 1 month trial for xbox game pass pc that is shown on the omen gaming hub but every time I click it nothing happens it just opens the app.

 

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1 REPLY 1

‎11-19-2024 01:06 PM

HP Recommended

Hi @Erick_Monteiro,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear you're experiencing difficulties activating your free 1-month Xbox Game Pass trial through the OMEN Gaming Hub. Let's work through some steps to resolve this issue.

 

  • Check Eligibility: Ensure that your Microsoft account hasn't previously redeemed an Xbox Game Pass trial, as only one free trial is allowed per account.
  • Update OMEN Gaming Hub: Verify that the OMEN Gaming Hub is up to date. Open the app, navigate to settings, and check for updates. An outdated version might cause functionality issues.
  • Reinstall OMEN Gaming Hub: If updating doesn't help, consider uninstalling and reinstalling the OMEN Gaming Hub. This can resolve potential software glitches.
  • Access via Xbox App: Try accessing the Xbox Game Pass trial directly through the Xbox app on your PC. Open the Xbox app, sign in with your Microsoft account, and look for the trial offer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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