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Alex_2kGeorge
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Closing lid shuts down the laptop

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HP Pavilion Gaming - 15-ec0066ax
Microsoft Windows 10 (64-bit)

I recently got a system update few days back and after updating, I found that once I shut down the lid, the laptop automatically shuts down instead of going to sleep. This has not happened before and I haven't changed any settings at all. I opened the setting to what closing the lid does and it shows that laptop goes to sleep when lid is shut. Hence there is no change in settings but this error remains as such. And sometimes when I shut down the laptop, the led light on the power button remains on even after the screen has turned off. How do I get rid of this error?

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Echo_Lake
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@Alex_2kGeorge

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “
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ECHO_LAKE
I am an HP Employee

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Alex_2kGeorge
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Thank you for the response. I did as you mentioned but I don't have any pending updates and I recently updated my system bios, but the problem still persist.

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Echo_Lake
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@Alex_2kGeorge

 

Let's try this: 

  1. In Windows, search for and open Control Panel.

  2. Search for power, and then click Power Options.

    Opening the Power Options in Windows

  3. Click Choose what closing the lid does from the list on the left side of the window.

    Choose what closing the lid does

  4. Click the When I close the lid menus to select a setting when using the battery and when plugged in, and then click Save changes.

    Changing lid closing settings

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Alex_2kGeorge
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This is how my settings look like. I haven't changed any settings till now. The problem still persists.2021-04-04.png

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Echo_Lake
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@Alex_2kGeorge

Thank you for posting back. 

 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to back up your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Alex_2kGeorge
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None of the solutions seem to work.

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Echo_Lake
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@Alex_2kGeorge

Thank you for posting back. 
 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the computer and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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