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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z8AV)
Microsoft Windows 11

Its been less than a week purchasing my laptop, after 4 days while turning on I'am hearing an screeching or coil whine noise from laptop while turning it on for first 13 seconds and NOTE: this noise come only when keyboard light is on during turning on pc. But if the keyboard light is off while turning on laptop, the sound is absent. Is it an serious issue or common?

4 REPLIES 4
HP Recommended

Hello @AreenKolekar 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Try ...

 

(1) Update BIOS

HP Consumer Notebook PC BIOS Update

F.14 Rev.A12.1 MBApr 10, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2Reboot

(3) Let BIOS be installed until it's completely done !

 

(4Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(5Please report your results

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
HP Recommended

Even after BIOS update the noise is still present, I even completed System Extensive Test and its has passed in all test. What to do next??

HP Recommended

Hello @AreenKolekar 

 

You wrote: "

But if the keyboard light is off while turning on laptop, the sound is absent. Is it an serious issue or common?

"

Answer: This is serious issue

 

HP warranty valid -> Contact HP Support

 

HP warranty expired ->

You should have it serviced by a professional notebook (chip level) repair store.

HP Recommended

Have you solved the problem? If yes could you explain how. Thank you!

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