Computer Randomly Freezes/Restarts

[SpencerBlu]

My computer (bought 3 weeks ago) will either randomly turn off or will freeze (froze twice today) while running simple games. It makes it unable for me to move my mouse and I can't do anything until I restart my computer. What do I do? This is my first windows computer and I checked it for updates and ran it for issues in the Support Assistant app and it all came back as normal. Thank you!

[Kuroi_Kenshi]

Hi @SpencerBlu,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your Victus by HP 15.6-inch Gaming Laptop experiencing random shutdowns!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Temperature Levels: Overheating can cause shutdowns or freezes. Ensure your laptop has adequate ventilation, and use tools like HP Support Assistant or third-party software to monitor CPU and GPU temperatures while gaming.

Update Graphics Drivers: Even if HP Support Assistant says drivers are up-to-date, manually check for the latest GPU drivers from the manufacturer's website (AMD or NVIDIA). This can often solve compatibility issues with games.

Disable Unnecessary Startup Programs: Use Task Manager to disable non-essential startup programs that might be consuming resources or causing conflicts during gaming.

Check Power Settings: Ensure your laptop’s power settings are optimized for performance when plugged in to ensure the system doesn't shut down due to power-saving modes.

Game Compatibility and Settings: Verify the game’s compatibility with Windows 11. Lower graphics settings to see if that prevents freezes, especially if the game is demanding.

Run Memory and System Diagnostics: Use Windows Memory Diagnostic or HP's built-in diagnostic tools to check for any underlying hardware issues.

Inspect for Malware: Run a full antivirus scan to rule out any malware causing system instability.

Perform System Restore or Reset: If these steps do not resolve the issue, consider performing a system restore to a point when the computer was stable, or use Windows' reset feature to reinstall Windows while keeping personal files.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,