• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-09-2023 03:17 PM - edited ‎08-09-2023 03:19 PM

HP Recommended
Product: OMEN 16.1 inch Gaming Laptop PC 16-c0000 (343L2AV)

Hello. Since i have bought this computer, i haven't really used it for gaming that much. Althought, with entering holidays and being able to enjoy free time, i noticed that my computer can't handle playing a game (whatever it is) and playing youtube at the same time. It lags and drops down to like 5-10ish FPS. I have been told the issue is the Ryzen 9's iGPU only having 512MB of dedicated storage, and that i could add memory with the BIOS menu, but once there, there is no option to do so. Also, disabling the iGPU and setting the dGPU from the RTX 3070 as main, only results in me not being able to have 165Hz (doesnt even show the option to change, its perma 60Hz), the screen gets into a very weird format, i can't connect another monitor and the PC feels slow. How could i solve this issue? Already factory reseted it, but still nothing is working. Also, for the record, not only visualy slow, but even the sound from the video or game lags a lot and cuts. Thanks in advance

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.