Computer is on light and fans noise is on but there is a black screen

[478Ali]

my computer is victus omen 15 i was playing normaly suddenly the game crash and they put a message saying error hapened and we need to restart the computer after the computer was turning on the victus logo apeared and there is lights on keyboard and fans noise but it was stuck on black screen i tried hard reset and everything and it didnt work

[Max3Aj]

@478Ali, Welcome to the HP Support Community – it’s great to have you here!

I appreciate you taking the time to share your question. I'm more than happy to assist with this and provide a solution that works for you.

I understand your Victus OMEN 15 laptop is powering on with lights and fan noise, but you're stuck on a black screen after a game crash and restart. You've already tried a hard reset, which is a great first step. Let's go through a few more troubleshooting steps to help resolve this:

Perform a Hard Reset (again, just to confirm)

• Power off the laptop completely.
• Disconnect all external devices (USB drives, printers, etc.).
• Unplug the AC adapter.
• Press and hold the power button for 15 seconds.
• Reconnect only the power adapter and try powering on.

Try BIOS Recovery

If the screen is black but the keyboard lights and fans are on, the BIOS may be corrupted.

• Turn off the laptop.
• Press and hold Windows + B keys, then press and hold the power button for 2-3 seconds.
• Release the power button but continue holding Windows + B for another 10 seconds.
• If successful, the BIOS recovery screen should appear.

External Display Test

To rule out a display issue:

• Connect your laptop to an external monitor or TV via HDMI.
• Power on the laptop and check if the external display shows anything.
• If it does, your internal display may be faulty or the graphics driver may have crashed.

Reset CMOS (if accessible)

Some OMEN/Victus models allow CMOS reset via a pinhole or by removing the battery (if user-accessible). This can help reset hardware-level settings. 
HP PCs - Reset the CMOS | HP® Support

System Recovery or OS Repair

If BIOS and display are working but Windows won’t boot:

• Power on and immediately press Esc repeatedly to access the Startup Menu.
• Choose F11 for System Recovery.
• If recovery options load, you can try Startup Repair or System Restore.

Additional Notes

• If none of the above steps work, the issue could be hardware-related, in that case, please visit the nearest HP authorized service center, the service team will check and assist you. 
  Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - United States | HP® Support
  (Select the country from the dropdown menu and enter the city name or pincode) 

I hope your issue is now resolved. If not, feel free to reply and we’ll continue helping until everything’s sorted!

If the post helped, please click “Accepted Solution” to help other users easily find it. And if you’d like to say thanks, just tap the “Yes” button!

Cheers,

Max3Aj

HP Support