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Message 1 of 2
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Computer won't start or shut down has loud fan noise

HP Recommended
HP pavilion gaming laptop
Microsoft Windows 10 (64-bit)

My computer is 9 days old.

I tried restarting in BIOS to get the function keys to work in gaming

Now my laptop keys are glowing, the fan is on, but I cannot power off the machine by any means.

The battery is inaccessible.

Serial number: [edited]

Product number: 7WL10UA#ABA


Right now it is unplugged, and I hope it runs out of battery before it is destroyed.


How can I fix it when I can't power it off?


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community!


I reviewed your post and I understand that the computer is not booting to Windows.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



I am an HP Employee

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