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LucaCan10
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Connecting with an HP agent

HP Recommended
HP Pavilion Gaming 15-cx0000 Laptop PC
Microsoft Windows 10 (64-bit)

I need to talk with a hp support agent. My applications on my computer keep crashing and I need help fixing it. 

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Lil_Boy_Blue
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HP Recommended

Hi

https://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

MAKE BACKUPS AND RECOVERY MEDIA IMMEDIATELY


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

HWT.png

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