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- Constant game crashing and BSOD

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01-15-2021 11:10 AM - edited 01-15-2021 12:58 PM
My laptop keeps crashing after intense work.
I played some graphic intense games and although they do not lag and i have normal fps they keep crashing after a time or my laptop crashes with BSOD. The BSOD happens at least once a day if I used any of the graphically demanding programs. This issue has been going on for almost a month. I check the event viewer after the blue screens and it seems that they're mostly connected to hardware, however i haven't been able to figure out what is causing this.
So far we've tried:
- Reinstalling windows
- Upgraded RAM
- Updating drivers: Nvidia graphics (461,09), intel chipset and graphics
- Ran the HP support assistant for updates, checked HP PC hardware diagnostics
- Checked Windows Updates
- Checking the temperatures
- Running Memtest and checking the Hardrive and the SSD for errors
BSOD Messages of the past week:
- WHEA_UNCORRECTABLE_ERROR
- MEMORY_MANAGEMENT
- FAULTY_HARWARE_CORRUPTED_PAGE
- SYSTEM_SERVICE_EXCEPTION
At this point I still haven't found the issue as every test shows that everything's a-okay.
(I updated my ram because i needed it for photoshop and the memory issues have been consistent before and after the change)
Here's the specifics of my laptop and the minidump files of said bluescreens.
https://onedrive.live.com/?authkey=%21AEwUVcAGMn5QTA4&id=2C7B37B5271FBA7E%21959&cid=2C7B37B5271FBA7E
Any suggestions are welcome.
Thank you for your time.
01-18-2021 01:51 PM
I reviewed your post and I understand that you are getting bluescreen errors and the computer is crashing when you play games.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check if it helps.
https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106207.exe
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee