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HP Recommended
HP Pavilion 17-ab303ng
Microsoft Windows 10 (64-bit)

My laptop keeps crashing after intense work. 

I played some graphic intense games and although they do not lag and i have normal fps they keep crashing after a time or my laptop crashes with BSOD.  The BSOD happens at least once a day if I used any of the graphically demanding programs. This issue has been going on for almost a month. I check the event viewer after the blue screens and it seems that they're mostly connected to hardware, however i haven't been able to figure out what is causing this.

 

So far we've tried: 

  • Reinstalling windows
  • Upgraded RAM 
  • Updating drivers: Nvidia graphics (461,09), intel chipset and graphics
  • Ran the HP support assistant for updates, checked HP PC hardware diagnostics
  • Checked Windows Updates
  • Checking the temperatures
  • Running Memtest and checking the Hardrive and the SSD for errors

BSOD Messages of the past week:

  • WHEA_UNCORRECTABLE_ERROR
  • MEMORY_MANAGEMENT
  • FAULTY_HARWARE_CORRUPTED_PAGE
  • SYSTEM_SERVICE_EXCEPTION

At this point I still haven't found the issue as every test shows that everything's a-okay. 

(I updated my ram because i needed it for photoshop and the memory issues have been consistent before and after the change)

 

Here's the specifics of my laptop and the minidump files of said bluescreens.

https://onedrive.live.com/?authkey=%21AEwUVcAGMn5QTA4&id=2C7B37B5271FBA7E%21959&cid=2C7B37B5271FBA7E

 

Any suggestions are welcome. 

Thank you for your time.

 

1 REPLY 1
HP Recommended

@Eglbal

 

I reviewed your post and I understand that you are getting bluescreen errors and the computer is crashing when you play games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106207.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.