Create an account on the HP Community to personalize your profile and ask a question
01-15-2021 11:10 AM - edited 01-15-2021 12:58 PM
Product: HP Pavilion 17-ab303ng
Operating System: Microsoft Windows 10 (64-bit)
My laptop keeps crashing after intense work.
I played some graphic intense games and although they do not lag and i have normal fps they keep crashing after a time or my laptop crashes with BSOD. The BSOD happens at least once a day if I used any of the graphically demanding programs. This issue has been going on for almost a month. I check the event viewer after the blue screens and it seems that they're mostly connected to hardware, however i haven't been able to figure out what is causing this.
So far we've tried:
- Reinstalling windows
- Upgraded RAM
- Updating drivers: Nvidia graphics (461,09), intel chipset and graphics
- Ran the HP support assistant for updates, checked HP PC hardware diagnostics
- Checked Windows Updates
- Checking the temperatures
- Running Memtest and checking the Hardrive and the SSD for errors
BSOD Messages of the past week:
At this point I still haven't found the issue as every test shows that everything's a-okay.
(I updated my ram because i needed it for photoshop and the memory issues have been consistent before and after the change)
Here's the specifics of my laptop and the minidump files of said bluescreens.
Any suggestions are welcome.
Thank you for your time.
1 REPLY 1
01-18-2021 01:51 PM
I reviewed your post and I understand that you are getting bluescreen errors and the computer is crashing when you play games.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community