Crashes

[Biyan123]

Hi guys, im gaming on a pavillion gaming notebook. I have had this laptop for almost two years but this is the first time this has happened to me. Whenever i game after like 10 minutes my drivers crash and i have a code 45. If i check the device manager before that it says this device is working propperly but after the crash it says code 45. I have tried many things i have also completely deinstalled the drivers but nothing seems to work. Is this a manufacturers problem?

[ub6424]

Hello @Biyan123 

Sorry to hear that you are having problems ... and I would like to help you.

I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.

Try ...

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.23 Rev.A

11.9 MB

May 20, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Install/Update

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.B

7.3 MB

Nov 17, 2020

Download

(4) Reboot and test again ... 

(5) If it fails ... Downgrade from Windows 11 to Windows 10

https://www.techadvisor.com/article/744263/how-to-downgrade-from-windows-11-to-windows-10.html

(6) if downgrade fails ...

--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

https://support.hp.com/us-en/document/ish_4511095-4511141-16

--- Solution ---  B)

Use the official Microsoft method:

https://www.microsoft.com/en-us/software-download/windows10

Click [ Download Now ] below <Create Windows 10 installation media>

After installation is done, download and install HP drivers

https://support.hp.com/us-en/drivers/laptops

(7) Please report your results

[Biyan123]

It still crashed after I tried this

[ub6424]

Hello @Biyan123 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results

[ub6424]

Hello @Biyan123 please report your results

[Biyan123]

It says passed on everything

[ub6424]

Try to boot a live ubuntu usb flash drive, does it crash, too ?

https://www.howtogeek.com/howto/linux/create-a-bootable-ubuntu-usb-flash-drive-the-easy-way/

Please report your results

[Biyan123]

they are still crashing

[Biyan123]

But this time a blue screen appeared with a sad face

[ub6424]

Hello @Biyan123 

--- Solution A) ---

In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- Short circuit test

- charger/battery test

- Components test

- General cleaning ...

HP warranty valid -> Contact HP Support

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

--- Solution B) ---

Buy a used/new notebook