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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Pavilion Gaming Laptop - 16-a0250nd
Microsoft Windows 11

Hi guys, im gaming on a pavillion gaming notebook. I have had this laptop for almost two years but this is the first time this has happened to me. Whenever i game after like 10 minutes my drivers crash and i have a code 45. If i check the device manager before that it says this device is working propperly but after the crash it says code 45. I have tried many things i have also completely deinstalled the drivers but nothing seems to work. Is this a manufacturers problem?


HP Recommended

Hello @Biyan123 


Sorry to hear that you are having problems ... and I would like to help you.


I strongly advise you to go back to Windows 10 as your notebook model

is not fully tested and certified by HP for Windows 11.


Try ...


(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.23 Rev.A11.9 MBMay 20, 2022Download

Why should you install the update ?


Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.




(3) Install/Update

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.B7.3 MBNov 17, 2020Download


(4Reboot and test again ... 

(5) If it fails ... Downgrade from Windows 11 to Windows 10


(6) if downgrade fails ...


--- Solution ---  A)

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10



--- Solution ---  B)

Use the official Microsoft method:


Click [ Download Now ] below <Create Windows 10 installation media>


After installation is done, download and install HP drivers



(7) Please report your results

HP Recommended

It still crashed after I tried this


HP Recommended

Hello @Biyan123 


(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)


See how it works:



(2) Please report your results

HP Recommended

Hello @Biyan123 please report your results

HP Recommended

It says passed on everything

HP Recommended

Try to boot a live ubuntu usb flash drive, does it crash, too ?



Please report your results



HP Recommended

they are still crashing

HP Recommended

But this time a blue screen appeared with a sad face


HP Recommended

Hello @Biyan123 


--- Solution A) ---


In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked

- Short circuit test

- charger/battery test

- Components test

- General cleaning ...


HP warranty valid -> Contact HP Support


HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.


--- Solution B) ---


Buy a used/new notebook

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