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Vijay_viji
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DOA: Replacement unit not received

HP Recommended
Pavilion 15ec1048ax

Recently I bought the HP pavilion 15 Gaming laptop & found out that the product had issues(defective) & raised a complaint regarding it & was assisted by an hp engineer who visited my place & declared the product as DOA & I received the DOA letter as well, soon after receiving the letter I returned the product to retailer. Its been 5 days since i returned the product & I have not received the replacement unit yet as the retailer keeps telling me the specific model(15ec1048ax) is not available. I still gave him an option of another model(15ec1050ax) & got the same response that the selected model is not available & he keeps suggesting(I would call it forcing) the models I dont want. After listening to his words I feel that HP was trying to get rid of the last defective piece of that model.

 

I paid for 15ec1048ax model & want the same model, instead I keep gettting suggestions of other models which I'm not even interested in. I have even sent a mail to support regarding this issue & haven't even received a response. Everyone including the retailer seems to least bothered about their customers after a purchase is made. This shows carelessness & I'm very disappointed with these kind of behaviour.

 

I noticed my previous post was deleted so posting again.

2 REPLIES 2
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 3
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@Vijay_viji

 

Welcome to the HP Support Community. 

 

We shall escalate this case.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community.


I am an HP Employee

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Vijay_viji
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I have sent the required details in PM.

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