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‎10-11-2025 09:12 AM

HP Recommended

Product name - Victus by HP 15.6 inch Gaming Laptop 15-fa2000 (A8VY0AV)

Hello, I bought this laptop on 23rd September from Flipkart. It's battery isn't charging and keep 0 percent all time. So i raised a replacement request on 23rd September  but no reply came from HP side . After countless calling and emailing after over 10 days on 3rd October my technician visit scheduled . Technician came and checked my laptop and said DOA letter will be provided to you by tomorrow . He sealed my laptop and box with DOA sticker. But no one came to give me the DOA letter or email me or take this laptop after that. Today is 11th October it's almost 3 weeks now no DOA letter or any kind of resolution done till now. After again countless calling and emailing every time the customer support tell wait for 48 hours  after 48 hours no solution when i tried again to connect them again they say wait for again 48 hours . The technician and service centre guys didn't pick up my call and didn't pick up the call of hp support also. Please do something this 48 hours wait turns 3 weeks now no DOA letter nothing emailed me till now just this laptop and box is sealed with DOA sticker. Please do something 🙏.

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2 REPLIES 2

‎10-14-2025 01:30 PM

HP Recommended

@Checkmate333, Welcome to HP Support Community,

 

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

 

I’m really sorry to hear about the delay and the inconvenience you’ve been facing with your Victus laptop replacement process. This definitely shouldn’t have taken so long.

Please share your case ID with me via private message so I can check the status of your DOA request and ensure the concern is properly followed up with the concerned team.

 

I hope this helps.

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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‎10-19-2025 12:00 AM

HP Recommended

Case ID - 5149352185

I received the DOA letter on 10 th October and my previous laptop already picked up but the new replacement laptop isn't delivered to me till now.

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