cancel
Showing results for 
Search instead for 
Did you mean: 
ridox-Tn
New member
1 0 0 0
Message 1 of 2
1,511
Flag Post

Direct 3D error during benchmark

HP Recommended
HP Pavilion Gaming - 15-dk0018nk
Microsoft Windows 10 (64-bit)

 

I have been trying to run UserBenchmark to see how tough it is and I continue to get a Direct 3D error 

Direct 3D Error.png

Did not expect this error since

1) it is a gaming laptop

2) It has Intel  and Nvidia GeForce GTX 1650 4gb graphics.

 

Capture.PNG

 

isearch and i found a same topic here but no sollution given from hp team 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/Direct-3D-error-during-benchmark/m-p/7347632#M23856

 

And with this config says it cannot find a monitor attached  

So now I ask this, how in the world can this be a gaming laptop when there is no connection from the Nvidia GeForce  1650 to the computer screen?

You have to connect an external monitor to the laptop for gaming speeds because the Intel 630 is not gaming quality.

Is this the intended design?

If so, how is that "mobile gaming" when an external monitor is required???

test.PNG

 

are realy i need an external monitor for this !!!!!!

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,447 23,405 1,061 1,090
Message 2 of 2
Flag Post
HP Recommended

@ridox-Tn

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, HP does not recommend to use Third-party measuring apps as they are not tested by HP and may not be accurate. As we have limited support boundaries in the support community as of now. I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation