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- HP Community
- Gaming
- Gaming Notebooks
- Dock for HP Omen
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09-11-2022 12:12 PM
Hello does anyone now if any hp Dock is compatible with the HP Omen Laptop?
I have bought a G5 Thunderbolt dock and there I could also plug in my original power supply.
Why doesn't it work?
The laptop doesn't even recognize the dock.
Why?
Could anyone help me?
Or perhaps a admin?
I would like to ask HP, but there's no email address where I can ask in Germany.
09-11-2022 04:36 PM
@Domi86 wrote:.... I have bought a G5 Thunderbolt dock and there I could also plug in my original power supply.
What is your G5 Thunderbolt dock ? I can't find it on the following list
https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358
What is your OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F3AV) ? It could be one of the following machines
For example
You can NOT use USB-C to charge your machine with or whiteout dock because its USB-C port does not support USB Power Delivery.
Regards.
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09-12-2022 10:06 PM
The specs of your machine is
https://support.hp.com/ca-en/document/c07905406
It has 1 SuperSpeed USB Type-C® 5Gbps signaling rate (DisplayPort™ 1.4, HP Sleep and Charge) port which does NOT support USB Power Delivery therefore you can NOT use it to charge your machine.
Regards.
***
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