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HP Recommended
OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F3AV)
Microsoft Windows 11

Hello does anyone now if any hp Dock is compatible with the HP Omen Laptop?

I have bought a G5 Thunderbolt dock and there I could also plug in my original power supply. 

Why doesn't it work? 

The laptop doesn't even recognize the dock. 

Why?

Could anyone help me?

Or perhaps a admin?

I would like to ask HP, but there's no email address where I can ask in Germany. 

4 REPLIES 4
HP Recommended

 

 


@Domi86 wrote:

.... I have bought a G5 Thunderbolt dock and there I could also plug in my original power supply. 


@Domi86 

 

What is your  G5 Thunderbolt dock ? I can't find it on the following list

 

             https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

 

What is your OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F3AV) ? It could be one of the following machines

 

              https://support.hp.com/rs-en/product/omen-15.6-inch-gaming-laptop-pc-15-en1000/2100371351/model/2100...

 

For example

 

             OMEN Laptop 15-en1002AX

 

You can NOT use USB-C to charge your machine with or whiteout dock because its USB-C port does not support USB Power Delivery.

 

Regards.

BH
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HP Recommended

It's a OMEN Laptop 15-en1396ng

Why doesn't it support charging?

The Dock is HP Elite Thunderbolt 3 Dock HSTNN-CX01

 

 

HP Recommended

@Domi86 

 

The specs of your machine is

 

              https://support.hp.com/ca-en/document/c07905406

 

It has 1 SuperSpeed USB Type-C® 5Gbps signaling rate (DisplayPort™ 1.4, HP Sleep and Charge) port which does NOT support USB Power Delivery therefore you can NOT use it to charge your machine.

 

Regards.

BH
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HP Recommended

hi, i use a dock G5 (fw updated 13apr2022) with my Omen16 b-1000 (i7-12700H, RTX3070TI) and i've to use also his own power supply because usb-c isn't capable to supply the needed power.

 

hope this helps.

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