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01-07-2023 09:54 AM
Hey HP community,
I have laptop Gaming Pavilion 17-cd1007nw (24C82EA) with docking station USB-c dock G5 and unfortunately laptop is not charging.
I checked and laptop USB-C port supports power delivery and display port. https://support.hp.com/rs-en/document/c06859316
What can I do to make it work?
Thanks in advance.
01-07-2023 09:57 PM
The specs of your machine is
Yes it has USB-C port which is SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge).
Your machine requires 150 W Smart AC power adapter and HP USB-C G5 dock has only supports Power to the Host: Up to 100W via USB-CTM (up to 75W on non HP machines) therefore not enough. It can charge your machine when off, idle or sleep.
Hope this makes sense.
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