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‎01-07-2023 09:54 AM

HP Recommended

Hey HP community,

I have laptop Gaming Pavilion 17-cd1007nw (24C82EA) with docking station USB-c dock G5 and unfortunately laptop is not charging.

 

I checked and laptop USB-C port supports power delivery and display port. https://support.hp.com/rs-en/document/c06859316

 

What can I do to make it work?

Thanks in advance.

Category:
1 REPLY 1

‎01-07-2023 09:57 PM

HP Recommended

@Ptaaq 

 

The specs of your machine is

 

             https://support.hp.com/rs-en/document/c06859316

 

Yes it has USB-C port which is SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge).

 

Your machine requires  150 W Smart AC power adapter and HP USB-C G5 dock has only supports Power to the Host: Up to 100W via USB-CTM (up to 75W on non HP machines) therefore not enough. It can charge your machine when off, idle or sleep.

 

Hope this makes sense.

 

Regards.

BH
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