-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- Docking station not charging the laptop

Create an account on the HP Community to personalize your profile and ask a question
01-07-2023 09:54 AM
Hey HP community,
I have laptop Gaming Pavilion 17-cd1007nw (24C82EA) with docking station USB-c dock G5 and unfortunately laptop is not charging.
I checked and laptop USB-C port supports power delivery and display port. https://support.hp.com/rs-en/document/c06859316
What can I do to make it work?
Thanks in advance.
01-07-2023 09:57 PM
The specs of your machine is
https://support.hp.com/rs-en/document/c06859316
Yes it has USB-C port which is SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge).
Your machine requires 150 W Smart AC power adapter and HP USB-C G5 dock has only supports Power to the Host: Up to 100W via USB-CTM (up to 75W on non HP machines) therefore not enough. It can charge your machine when off, idle or sleep.
Hope this makes sense.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.