cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
14 10 1 0
Message 1 of 8
1,820
Flag Post

Solved!

Does this battery look normal?

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

I have an OMEN by HP Laptop 15-dc0xxx, Product number 3ME11AV.  I had the back off today to replace the storage drive with a SSD and noticed the battery looked a little odd...bulging is the word I would use. Is this normal?  See attached pics.

20201012_134459.jpg

7 REPLIES 7
Highlighted
Author
Level 2
14 10 1 0
Message 2 of 8
Flag Post
HP Recommended

20201012_134505.jpg

Reply
0 Kudos
Highlighted
Author
Level 2
14 10 1 0
Message 3 of 8
Flag Post
HP Recommended

20201012_134516.jpg

Reply
0 Kudos
Highlighted
Level 15
Level 15
27,591 27,331 2,420 8,913
Message 4 of 8
Flag Post
HP Recommended

@najnad 

 

Bloated battery needs to be replaced.

 

Two choices - actually three:

 

  • Purchase and change out the battery yourself for the expense of having to purchase said battery.
  • If the computer is in Warranty, contact HP Support, submit a case, prepare to send the computer to HP for repair.

 

Third, unofficial option

  • Wait for an agent to find your message, evaluate the content, and respond.

 

Lots of people do opt for the third option - "bloated" battery is a sensitive subject for some.

The fastest option is to purchase and replace the battery.

 

We can provide the information to help you replace the battery.

There is also video available.

Essentially, the information you need is located in the Service Guide for your computer.

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP 15-dc0000 Laptop PC series 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Highlighted
Author
Level 2
14 10 1 0
Message 5 of 8
Flag Post
HP Recommended

I ordered a replacement...sad that the battery has gone bad in a little over 2 years of use...though not sure when the bulging/bloating started.

Reply
0 Kudos
Highlighted
Level 15
Level 15
27,591 27,331 2,420 8,913
Message 6 of 8
Flag Post
HP Recommended

@najnad 

 

The subject is a sensitive one for some people.

 

Batteries tend to last about as long as the Warranty - sometimes not that long, sometimes a bit longer. Two years on a standard battery (as opposed to a "long life" battery) is not awful, in fact. 

 

The idea that a modern LITHIUM-ION battery could bloat or fail in this manner is inconceivable, right?

 

Well, it happens.

 

My Opinion:

The science behind the battery technology explains what / why the battery can bloat. 

 

Stay Safe.

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

 

Dragon-Fur

Reply
0 Kudos
Highlighted
Level 1
12 10 0 0
Message 7 of 8
Flag Post
HP Recommended

Batteries tend to last as long as the warranty? Are you saying a new battery is supposed to last one year?

Reply
0 Kudos
Highlighted
Level 15
Level 15
27,591 27,331 2,420 8,913
Message 8 of 8
Flag Post
HP Recommended

@PiPEÑO 

 

Hmm..

I forgot the Disclaimer.

So important!!

 

My Opinion - Based on General Observation 

Batteries tend to last about as long as the warranty - sometimes a bit longer.

 

 

"Tend to last" is not a proclamation of an industry standard.

 

Be careful of using my mutterings to claim justification for any battery that displays any kind of behavior.

 

It would be a mistake to attribute my words with more meaning than intended.

 



Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.



 

 

 

 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation