• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎04-07-2019 07:13 PM

HP Recommended
Product: HP OMEN 15-dc1028nm
Operating System: Microsoft Windows 10 (64-bit)

Hello
I'm looking for a driver for Windows 10.

ACPI\VEN_HPQ&DEV_0004

 

And help-on the laptop HP OMEN 15-dc1028nm does not start open command center with hotkey OMEN, prompt how to set the key for the program?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-08-2019 09:39 AM

HP Recommended

The first problem with the driver was solved. :ThumbUp:
This link helped me. catalog.update.microsoft

 

There is one more problem with non-working Omen Command Center (OCC). When i`m installing the OCC the laptop just restarts. Thats is all.

View solution in original post

Was this reply helpful? Yes No
10 REPLIES 10

‎04-07-2019 07:29 PM

HP Recommended

HEllo @Kawabanga 

 

If you are needing the 3D drive guard update, this is the latest from your drivers page...

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc1000-laptop-pc/26122182/m...

 

There has been a glitch in regards to the Omen shortcut key. There is no fix at this time. HP is aware of it.

Sometimes reinstalling the Omen Command Center helps.

Was this reply helpful? Yes No

‎04-07-2019 07:43 PM

HP Recommended

HP 3D DriveGuard (Windows 10 v1809) - this link is useless. 

When i`m installing the OCC the laptop just restarts. Thats is all.

Was this reply helpful? Yes No

‎04-07-2019 07:50 PM

HP Recommended

Saying the link is useless tells me nothing.

If you want help, be more specific.

Was this reply helpful? Yes No

‎04-07-2019 08:40 PM - edited ‎04-07-2019 08:42 PM

HP Recommended

Hi, @Kawabanga 

 

You need this driver for that device...

 

ftp://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

The ACPI\VEN_HPQ&DEV_0004 should not be showing up in a 15-dc1028nm notebook.

 

That is the 1st generation hardware version of the 3D driveguard device which I don't believe was used on any HP notebook made after 2012.

Was this reply helpful? Yes No

‎04-07-2019 09:30 PM

HP Recommended

Yep, this driver doesn`t nelp 🙂 

1.jpg

 

 

Was this reply helpful? Yes No

‎04-07-2019 09:36 PM

HP Recommended

Your link doesn`t help me. File installed and........nothing 🙂 

Was this reply helpful? Yes No

‎04-07-2019 09:46 PM

HP Recommended

This is ACCELEROMETER! Really? For what? Who use it?

Was this reply helpful? Yes No

‎04-08-2019 07:24 AM

HP Recommended

Device ID:
ACPI\VEN_HPIC&DEV_0004
ACPI\HPIC0004
*HPIC0004

Was this reply helpful? Yes No

‎04-08-2019 07:35 AM

HP Recommended

Now that makes more sense!

 

You need to get that driver from the Microsoft Update catalog.

 

Be connected to the Internet.

 

Click on the HPIC0004 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the automatic search and after a few minutes, Windows should find, download and install the driver.

 

If that doesn't work, let me know and I will download the driver, extract the files to a folder, zip it up and send you a link to my skydrive folder with the driver file. 

 

It is too big to attach, because I just tried and the forum website rejected it.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.