• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended

Hello i have HP EliteBook 

and i am facing problem with my laptop.

i am facing this ERROR: stop code: DRIVER_POWER_STATE_FAILURE (0x9f) 

after start the laptop it shows this error and restats it self again and again.i have installed the window 10 but the same problem. now i have installed window 11 but the same problem 

after 20 minute  laptop restart it self 

what should i do now? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Try clean gpu driver install using ddu. Use another version this time. If issue remains then Restart, tap Esc repeatedly > F2 for HP PC Hardware Diagnostics UEFI > test system, RAM, storage. Note any failures for hardware suspect (e.g., SSD). 

View solution in original post

4 REPLIES 4
HP Recommended

is it under warrenty?

HP Recommended

NO 

HP Recommended

Try clean gpu driver install using ddu. Use another version this time. If issue remains then Restart, tap Esc repeatedly > F2 for HP PC Hardware Diagnostics UEFI > test system, RAM, storage. Note any failures for hardware suspect (e.g., SSD). 

HP Recommended
THANK YOU 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.