EXCEPTION_ACCESS_VIOLATION ERROR

[Edw_Adams]

Hello Everyone,

I have recently encounter an error on my pc and I need help to identify where is the source, it keep crashing some of my games on loading screen, I have Unreal Engine 4 Crash Reporter and it says:

"Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff" 

I don't know what cause this error but I have try update, check drivers and scan for missing software but none work.

My comp if needed:

Intel i5

Win10 (x64)

Nvidia GeForce GTX 1650

Thanks for your time.

[ub6424]

Hello @Edw_Adams 

Sorry to hear that you are having problems ... and I would like to help you.

(1) "Try to" update 

HP PC Hardware Diagnostics UEFI

8.2.0.0 Rev.A

56.1 MB

Jun 30, 2021

Download

(2) Shutdown ( No Sleep or Hibernate )

(3) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

https://support.hp.com/us-en/document/c04499777

( Component test <power> for power supply and battery is also included )

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(4) Please report your results

(5) Then we decide how to proceed

[Edw_Adams]

Hello Ub6424,

I done all the step that you have said and also watch the video. I run the Symptom Test, System Test, and the Component Tests all passed with no failure...

[ub6424]

Ok, next steps ... 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.22 Rev.A

23.9 MB

Jul 19, 2021

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18412.8219 Rev.A

1.0 MB

Nov 27, 2020

Download

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.A

7.1 MB

Nov 27, 2020

Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.A

17.4 MB

Nov 27, 2020

Download

Intel Serial IO Driver

30.100.2020.7 Rev.A

1.2 MB

Nov 27, 2020

Download

Intel Rapid Storage Technology Driver - Comet Lake

17.11.0.1000 Rev.A

21.8 MB

Nov 12, 2021

Download

(4) Reboot

(5) Install/Update

NVIDIA High-Definition (HD) Graphics Driver

27.21.14.5241 Rev.A

727.7 MB

Nov 27, 2020

Download

OMEN Gaming Hub SDK Package

1.0.57 Rev.A

48.3 MB

May 4, 2022

Download

(6) Reboot and test again ...