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07-16-2022 08:44 AM - last edited on 07-16-2022 12:46 PM by RodrigoB
I have recently encounter an error on my pc and I need help to identify where is the source, it keep crashing some of my games on loading screen, I have Unreal Engine 4 Crash Reporter and it says:
"Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff"
I don't know what cause this error but I have try update, check drivers and scan for missing software but none work.
My comp if needed:
Nvidia GeForce GTX 1650
Thanks for your time.
07-17-2022 04:15 PM - edited 07-23-2022 12:23 PM
Sorry to hear that you are having problems ... and I would like to help you.
(1) "Try to" update
HP PC Hardware Diagnostics UEFI
|22.214.171.124 Rev.A||56.1 MB||Jun 30, 2021||Download|
(2) Shutdown ( No Sleep or Hibernate )
(3) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
( Component test <power> for power supply and battery is also included )
See how it works:
(4) Please report your results
(5) Then we decide how to proceed
07-23-2022 12:30 PM
Ok, next steps ...
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors)
|F.22 Rev.A||23.9 MB||Jul 19, 2021||Download|
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
Intel Chipset Installation Utility and Driver
|10.1.18412.8219 Rev.A||1.0 MB||Nov 27, 2020||Download|
Intel Dynamic Tuning Driver
|8.7.10200.12510 Rev.A||7.1 MB||Nov 27, 2020||Download|
Intel Management Engine Interface (MEI) Driver
|2031.15.0.1743 Rev.A||17.4 MB||Nov 27, 2020||Download|
Intel Serial IO Driver
|30.100.2020.7 Rev.A||1.2 MB||Nov 27, 2020||Download|
Intel Rapid Storage Technology Driver - Comet Lake
|126.96.36.1990 Rev.A||21.8 MB||Nov 12, 2021||Download|
NVIDIA High-Definition (HD) Graphics Driver
|188.8.131.5241 Rev.A||727.7 MB||Nov 27, 2020||Download|
OMEN Gaming Hub SDK Package
|1.0.57 Rev.A||48.3 MB||May 4, 2022||Download|
(6) Reboot and test again ...
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