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- EXCEPTION_ACCESS_VIOLATION ERROR

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07-16-2022
08:44 AM
- last edited on
07-16-2022
12:46 PM
by
RodrigoB
Hello Everyone,
I have recently encounter an error on my pc and I need help to identify where is the source, it keep crashing some of my games on loading screen, I have Unreal Engine 4 Crash Reporter and it says:
"Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0xffffffffffffffff"
I don't know what cause this error but I have try update, check drivers and scan for missing software but none work.
My comp if needed:
Intel i5
Win10 (x64)
Nvidia GeForce GTX 1650
Thanks for your time.
07-17-2022 04:15 PM - edited 07-23-2022 12:23 PM
Hello @Edw_Adams
Sorry to hear that you are having problems ... and I would like to help you.
(1) "Try to" update
HP PC Hardware Diagnostics UEFI | 8.2.0.0 Rev.A | 56.1 MB | Jun 30, 2021 | Download |
(2) Shutdown ( No Sleep or Hibernate )
(3) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)
https://support.hp.com/us-en/document/c04499777
( Component test <power> for power supply and battery is also included )
See how it works:
https://www.youtube.com/watch?v=14GKIpGPNRM
(4) Please report your results
(5) Then we decide how to proceed
07-23-2022 12:30 PM
Ok, next steps ...
(1) Update BIOS
HP Notebook System BIOS Update (Intel Processors) | F.22 Rev.A | 23.9 MB | Jul 19, 2021 | Download |
Why should you install the update ?
https://support.hp.com/us-en/document/ish_4123786-2338478-16
Quote: "
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
- An available BIOS update resolves a specific issue or improves computer performance.
- The current BIOS does not support a hardware component or a Windows upgrade.
- HP Support recommends installing a specific BIOS update.
"
(2) Reboot
(3) Install/Update
Intel Chipset Installation Utility and Driver | 10.1.18412.8219 Rev.A | 1.0 MB | Nov 27, 2020 | Download |
Intel Dynamic Tuning Driver | 8.7.10200.12510 Rev.A | 7.1 MB | Nov 27, 2020 | Download |
Intel Management Engine Interface (MEI) Driver | 2031.15.0.1743 Rev.A | 17.4 MB | Nov 27, 2020 | Download |
Intel Serial IO Driver | 30.100.2020.7 Rev.A | 1.2 MB | Nov 27, 2020 | Download |
Intel Rapid Storage Technology Driver - Comet Lake | 17.11.0.1000 Rev.A | 21.8 MB | Nov 12, 2021 | Download |
(4) Reboot
(5) Install/Update
NVIDIA High-Definition (HD) Graphics Driver | 27.21.14.5241 Rev.A | 727.7 MB | Nov 27, 2020 | Download |
OMEN Gaming Hub SDK Package | 1.0.57 Rev.A | 48.3 MB | May 4, 2022 | Download |
(6) Reboot and test again ...