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08-31-2022 06:32 PM
Can sombody help me in filing an escalation complaint against Case Managers who wrongly denied my warranty support for my OMEN Laptop. Its like fraudulant behaviour by these Case Managers. The laptop comes with 1 yr warranty. I raised an service request before the 1 yr warranty and they returned my laptop without resolving it. Now, when I contacted HP again to fix the issue as it has not been resolved, I am told that the 90 days warranty that comes wiht the repair does NOT cover original warranty of replacement of product, and hence they will only repair. They have as of now, done 5-6 repairs on my laptop and still has not fixed the issue. I am fedup and frustrated. When escalated, the Case Manager states that it has been too long a period after the warranty which ended in Jan 2022. BUt hey, thats not my issue. Its HP tech which took time and only convinced me to send the laptop for repair. And finally when one of the Case Manager agreed to replace the product, it seems the Management refused it. I filed BBB complaint, and still this Case Manager from Escalations refuse to honor their own warranty ..which on their HP Warranty Terms and conditions (https://www.hp.com/us-en/privacy/limited_warranty.html) states as follow:
if these replaced or repaired HP Hardware Products or parts manifest a defect in materials or workmanship (1) during the ninety (90) days following their repair and/or replacement, or (2) during the remainder of the Limited Warranty Period of the HP Hardware Product they are replacing or in which they are installed, HP warrants that it will again repair or replace these HP Hardware Products or parts.
This clearly states that if the replaced part continues manifest the defect within that 90 days, they will again repair OR replace. Now with so many repairs done, how long am I going to send my laptop for repair? Why these Management Team denying the replacement of the product if the repair is not resolving the issues.
I want this to be escalated further, please help.
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