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HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Microsoft Windows 10 (64-bit)
Greetings,
 
I found out that my CPU is heavily overheating at 60-90 C when idle or casual browsing (not gaming), which is very bad for an inactive state, and fans are almost always turned on. 
 
Another issue is the fans, sometimes they don't turn on even when the temperature goes to 90 C. The fans turn on at approximately 60 degrees only when opening Gaming Hub. Even when I'm using silent mode (with minimal performance) the temperature doesn't go below 55 when the laptop is in inactive mode even with turned-on fans. I bought a cooling pad but it doesn't help much.
 
Also my graphic card temp is somewhere near 45-50C even when I'm not using it (idle, browsing, no gaming or video).
 
I've noticed those high temperatures after my recent repair of notebook (in official HP service), where it had died and couldn't turn on, the service said that they just changed some power on unit and it works now with the mentioned issues. 
 
Here's the screenshot of temp and CPU (AMD Ryzen 7 5800H) usage from Core Temp app.
 
Infferna_0-1674042031778.png

 

And screenshot from Geforce Experience where I pointed out with red lines the temperature and load of graphic card (NVIDIA GeForce RTX3060).

Infferna_1-1674042228259.png

 

Looking forward to your advices and help🙏.

 

4 REPLIES 4
HP Recommended

Hello @Infferna 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

Hi, @Ub6424,

Thank you for the reply

1)

Infferna_0-1674141429112.png

 

2)

Infferna_1-1674139719898.png

Infferna_2-1674139737661.png

Infferna_3-1674139753070.png

Infferna_4-1674140989556.png

 

I also made a hardware test for fans and temperature control with Hp Pc Hardware diagnostics and the tests were successful (I'll also try to run some extensive tests later). But those temperatures are super high as far as I know and it shouldn't be like this.

 

 

 

HP Recommended

Hello @Infferna 

Thanks for reporting.

 

(1When was the last time the thermal paste for CPU and GPU was renewed?

 

(2Enablerun and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(3Restart Windows

(4Please report back

HP Recommended

Thank you for your reply.

1) The thermal paste has never been changed. As far as this overheating problem occurred after my laptop repair, I suppose it was not changed. Do the official services change the thermal paste for free if I have a warranty? Do they change it every time the laptop gets to the repair center?

2) Thanks for the link, I don't have any additional updates and yeah, I don't really want to update to W11 as it will take a lot of time to get used to the UI and everything.

3) What exactly do you mean by restarting Windows?

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