FPS Drops

[iWispy]

Hello

While playing any game, CS:GO to Rocket League, I get really high FPS, then all of a sudden, any game will freeze for a second or 2, then back to high FPS. Now this laptop is only a couple days old. Drivers are current, disks are ok,  power management is Bitsum Highes Performance with CPU core parking disabled. Intel turbo boost is also disabled to prevent CPU throttling. GPU is working pretty well.

So my question is, what could cause the FPS drops in the middle of playing any game? Any help is appreciated. Thanks!

[wes_notebooks]

Hi Wispy,

Contact HP Support and request a 150w AC adapter.

-wes

[iWispy]

Can you tell me how can I request for that adapter? And is it for free? Or how much does it cost?

[wes_notebooks · Accepted solution]

Hey wispy,

It's covered by warranty.  Just contact the phone support for your country and describe the issue.  Tell them that an HP expert said the solution is a 150w power adapter.  Let me know if there is a problem.  I'll alert a moderator as well.

-wes

[iWispy]

Thank you! 🙂

[iWispy]

Hello,

There is a problem. They told me that it's not covered by warranty and that I should contact HP support on website.

iWispy

[wes_notebooks]

Hey, which country are you located in?

-wes

[iWispy]

In Czech Republic

iWispy

[Duane_D]

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 
Thank you for visiting the HP Support Forum.

[iWispy]

Thank you!

I will look forward to private message from an identified HP contact. And also I hope they will contact me as soon as possible.

iWispy