FPS Issue

[Garrett_Wils001]

So about a week ago i've been having this problem with fps in my games. Had this thing for about 6 months now and its done really well at running games. I have cleaned it out because it seemed to be overheating and that didnt help so i used a cleaner to clean out junk, that didnt work i also tried to overclock it but that didnt work either. It runs games below 30 fps now when i used to get 60 and above. I've tried everything that i can but it wont work so i was wondering if anyone had any other solutions before i completely give up. I really like the hp omen 15 but im about to just give up on it.

[MKazi]

@Garrett_Wils001

Let me take a moment to thank you for posting on the HP Support Forums. 

I came across your post and would like to assist. 

I understand that you have an HP Omen 15 series laptop and are experiencing an FPS drop while paying games. I appreciate your efforts in troubleshooting this issue and have certainly done a good job.

To assist you with accurate information I would require more information regarding this: 

• Let me know the exact laptop model number. This link will help you in locating the model number: https://hp.care/2fzXWAI
• Did any software changes or updates happen on the laptop after which this issue may have started?
• Is the overall performance of the laptop slow or only while playing games the FPS drops?

I suggest you to observe the FPS with and without the charge connected to the laptop.

While you respond to that. I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Go to Start Menu > click on Settings. 

• Type performance > choose Adjust the appearance and performance of Windows.  

• In the new window, go to the Visual Effects and select Adjust for best performance. 

• click Apply and ok...this should do the trick.

If the issue still persists then you may follow the HP troubleshooter guide that helps in fixing performance issues with games: https://hp.care/2JkkIJv

I sincerely hope this fixes the issue. Keep me posted for further assistance.

All the best! 🙂

[Garrett_Wils001]

Ok thanks for the help, i will try this right now so hopefully it does the trick.

[Garrett_Wils001]

My Model number is 1KV80UA#ABA. I dont think there has been any serious updates that could have done something to it so i dont think thats the problem. I think it might be overheating or i just need more ram.

[MKazi]

@Garrett_Wils001

Thank you for sharing the model number: OMEN by HP - 15-ce019dx (1KV80UA#ABA).

Please attempt the suggested steps and let me know how it goes. Also, please observe if the laptop overheats only while playing games or even without playing games. 

Keep me posted. 

Thanks!

[Garrett_Wils001]

Your solution worked suprisingly well; i can tell that my games are a lot smoother than they used to be, however my laptop will get up to 85-90 degrees celcius and feels pretty hot. Im not sure if thats normal or im just over reacting about it.

[Jeet_singh · Accepted solution]

@Garrett_Wils001,

It looks like you were interacting with @MKazi, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad to hear you found the solution you were looking for.
 

In the meantime, let's try these steps here:

I would suggest here is While playing these games please check the task manager for CPU usage and end any unwanted task or process that is hogging the CPU usage a lot from this link: http://support.hp.com/us-en/document/c03671001

To troubleshoot on dropping FPS, I would suggest here is to update the Bios, Chipset and graphics card drivers on your PC from our HP support website using this link.

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

Please let me know if this resolves the issue, or if you require further assistance!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts,

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,