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Message 1 of 4
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Solved!

FPS drop and low performance on my laptop

HP Recommended
hp pavillion 15 cx0046nf
Microsoft Windows 10 (64-bit)

processor: Intel (R) Core (TM)  i5-8300H CPU @ 2.3 Ghz

RAM: 8GB 

Graphic card: Nvidia GTX 1050ti

Windows 10 64 bits

Hello, 

I have been experiencing an fps drop lately with low performance while web browsing, I tried to reset my pc and update all drivers with no results. Also tried to clean the fan and remove the dust but nothing had changed even if making all settings on high performance. It happened to me once and reset the laptop and it worked but unfortunately it did not this time. 

The game that I play the most is VALORANT and I had the fps between 120-150 but lately I cannot reach 40.

Notice that the fps drop is when ac power is plugged in or not still the same problem.

I would be very greatful if someone could help me with that.

Thanks 

3 REPLIES 3
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@Omarbenn

 

I reviewed your post and I understand that you are seeing an FPS drop when you play games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the steps in the below article and run a system test on the computer to make sure that there are no hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Thank you for ur reply I appreciate that, actually you helped me to figure out that the problem was with ac power cable which was not providing enough power to the cpu and forbidding the update of the bios 

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@Omarbenn

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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