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AymanRozey
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Message 1 of 2
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FPS drop for a few seconds when unplugged ... need guidance

HP Recommended
HP Pavilion Gaming 15-ec0058AX
Microsoft Windows 10 (64-bit)

Hi ... I bought two of these laptop a couple days ago for me and my brother... Why is it my fps drop/stuttering when I unplugged the laptop meanwhile my brother not..We play the same game but only my laptop fps drop/stuttering...

I need help for this problem .

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@AymanRozey

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Also try these steps

 

Navigate to this folder: C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static 

Find CCC.exe, right click>properties>compatibility tab 

Tick the 'run this program as an administrator' option and hit ok. 

Do the same thing for MOM.exe  and restart the Notebook

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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