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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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HP Pavilion x360 Convertible Laptop PC 14-dh0103tu
Microsoft Windows 10 (64-bit)

I had a pretty low-end laptop which i bought in 2019 named HP Pavilion x360 Convertible Laptop PC 14-dh0103tu. First i bought it just to do some school project, but after that, i wanted to play some game on it too (Valorant, Genshin Impact, BF1 etc). So, i upgraded it's configuration (i did it around Jan 2022). At first, it run perfectly (Valorant at 50-60fps lowest setting, Genshin Impact at 40-60 fps lowest setting), but after an system update (idk if it was driver update or window update, but that was around April  - June) those game started to getting stuttering, fps dropping, or freezing for about 2-3s whenever i doing new action (like change character, weapon, shooting, go to an other side of the map).
However, at this time i thought that was a minor bug in graphic driver and it would be fixed at no time (this was not the first time i get the problem). But after 2 month and a driver update, nothing change. Then i thought that was maybe the cause is in my system. I tried many methods, such as:
+ Redownload the game
+ Roll back window version 
+ Roll back graphic driver version
+ Use sfc and dism 
+ Use older version of graphic driver 
+ Do some clean boot, scan virus, etc
+ Use HP Support to update all driver (recently)
But the problem still happens. Although i think the cause is my winver being not compatible with my laptop since i can't find the 21H2 OS at HP Official website to update driver. But srl i dont want to re-install my OS since that'll take a lot of time to install all my application.
My recent configuration:
Window 21H2 19044.1865 ~ Window 10 Home x64
CPU: Intel(R) Core(TM) i3-8145U CPU @ 2.10GHz
Graphic card: (onboard only) UHD Graphic 620
Memory size: 20 GB
SSD: NVMe CT1000P5SSD8 (contain system folder, game folder)
No battery
My graphic driver ver:
[Content Removed]
Pls help me solving this problem


HP Recommended

Hello @EriowoKamatte 


Sorry to hear that you are having problems ... and I would like to help you.


Try ...


(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.19 Rev.A29.5 MBApr 29, 2022Download

Why should you install the update ?


Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.




(3) Let BIOS be installed until it's completely done !

(4) Install/Update

Intel Dynamic Tuning Driver

8.7.10200.12510 Rev.H6.6 MBNov 18, 2020Download

Intel Integrated Sensor Solution Driver Rev.G0.7 MBNov 24, 2020Download

Intel Management Engine Interface (MEI) Driver

2036.100.0.1024 Rev.H17.3 MBDec 18, 2020Download

Intel Serial IO Driver - Whiskey Lake/Comet Lake

30.100.2020.7 Rev.J0.8 MBNov 17, 2020Download



(6) Install/Update

Intel High-Definition (HD) Graphics Driver Rev.F504.4 MBMar 18, 2021Download

Realtek High-Definition (HD) Audio Driver

6.0.9018.1 Rev.F414.5 MBDec 31, 2020Download


(7) Install and start <Open Hardware Monitor>


- take screenshot after a few minutes <idle>

- take screenshot after a few minutes <gaming>


(8Please report your results

HP Recommended

Thanks for helping, but it seems not working, i followed your step and those problems were still not solved.
Actually, your solution does make the game's fps more stable by a bit (before it was constantly changing between 40-60, but now it was pretty stable at ~55-70 fps) but only when i do nothing in game. If i change weapon, do a gun shoot, reload or anything, the game will stutter, or worse, freeze a whole second.
There's the screenshot you asked for:

HP Recommended

gaming (valorant).PNGidle.PNG

HP Recommended

Hello @EriowoKamatte 


When was the last time the <thermal paste> of the CPU GPU and bridges was renewed?

The temperatures seem very high to me.

HP Recommended

About 6 month ago

But i guess the high temperature is the result of not having a proper cooling fan and i always leave it in idle mode instead of sleep or hibernate. 

HP Recommended

Hello @EriowoKamatte 


Do you have a clean operating system ?

- Check taskmanager in <idle> mode what processes are using more cpu/memory than others.

- Send 2 <screenshots> ( sorted by CPU and memory )

HP Recommended

sorry for late reply, there are my screenshots:

HP Recommended


HP Recommended

Hello @EriowoKamatte 


Tasks look fine.


You should pay attention to the <minimum requirements> for the games. In some cases, you will have to reduce the graphic details/effects and run several tests. It could be that the hardware of your notebook is simply overtaxed.


Try it out and report back.

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