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‎09-24-2019 12:50 PM

HP Recommended
Product: OMEN laptop 15-ce019dx
Operating System: Microsoft Windows 10 (64-bit)

I recently did a full reset of my laptop by reinstalling windows 10 from a bootable USB. I wasn't thinking through it apparently, because It removed the BIOS and everything that came standard on an OMEN laptop. I have since reinstalled what I think is the correct BIOS, but my laptop just takes forever to load certain things. And in the "About your PC" section, under device specifications, it no longer says anything about being an OMEN laptop. My warranty expired last year so I'm not looking for replacement parts. I'm assuming its software? I'm 18 and struggling through my first college classes because it is acting slow. Please help.

3 REPLIES 3

‎09-24-2019 12:55 PM

HP Recommended

Hi:

 

It appears that your model is supported by the HP cloud recovery client utility which should allow you to make recovery media that is equivalent to a factory reset.

 

Here is an info link for how to use the cloud recovery client utility...

 

https://support.hp.com/us-en/document/c06162205

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‎09-24-2019 02:29 PM - edited ‎09-24-2019 02:30 PM

HP Recommended

Is this going to reset my laptop with the correct bios and everything that came with the original OMEN? I already factory reset it, but it turned it into a basic pc without any of the OMEN features. Is the HP thing going to do the same?

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‎09-24-2019 02:38 PM

HP Recommended

Nothing is going to restore the BIOS to whatever it was originally.

 

Under the revision history section of the BIOS update file are all the previous revisions with download links toward the bottom of the page.

 

Only heaven knows which one was working right for you.

 

If you currently have F.19 installed, that is the latest BIOS update.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ce000-laptop-pc-series/1555...

 

The cloud recovery client should install the factory OS and software that originally came with the PC.

 

I would imagine that is why it calls for a 32 GB USB flash drive, vice an 8 GB one, that you use with the Microsoft W10 media creation tool.

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