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‎08-07-2024 02:45 AM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-ek1000(2B1K2AV)
Operating System: Microsoft Windows 11

Hi everyone,

I'm experiencing a couple of issues with my HP laptop and need some assistance.

  1. Fan Part Number: My laptop's fan has stopped working, and I need to replace it. However, I couldn't find the part number on HP Parts Surfer. Can anyone help me identify the correct part number for the fan? My laptop model is HP OMEN 15-ek1005nb.

  2. Backspace Key Problem: My backspace key only works when I press it continuously for about 10 seconds, and then it stops working again. I've tried cleaning the keyboard and updating the drivers, but the issue persists. Has anyone encountered a similar problem or have any suggestions on how to fix it?

Thank you in advance for your help!

Best regards,

Category:
1 REPLY 1

‎08-09-2024 07:01 AM

HP Recommended

Hi @omega1259 

 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Hope this helps! Keep me posted for further assistance.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571 

HP Support

.
Sneha_01- HP support
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