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‎06-24-2017 06:05 PM - edited ‎06-24-2017 06:07 PM

HP Recommended
Product: OMEN-HP-17-w053-Laptop-PC
Operating System: Microsoft Windows 10 (64-bit)

I forgot my Administrative power on password and since this is a laptop i would like to not take out my CMOS battery. Is there a manufacturer's password somewhere? please help, thanks!

 

error message [i 55174816]

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2017 05:13 PM

HP Recommended

Hi @Talking_Mango,

 

Welcome to HP Forums, 
This is a great place to get support, find answers and tips, 
Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand there is a message - "Power-on password" on your screen and you need assistance with the same,

 

You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.

 

Any other way of unlocking the BIOS is not authorized by HP.

 

Keep me posted,

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum. Have a great day!

 

Regards,

Jeet_Singh
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-25-2017 05:13 PM

HP Recommended

Hi @Talking_Mango,

 

Welcome to HP Forums, 
This is a great place to get support, find answers and tips, 
Thank you for posting your query, I'll be more than glad to help you out 🙂 

 

As I understand there is a message - "Power-on password" on your screen and you need assistance with the same,

 

You would have to contact HP phone support for a hardware service as the motherboard may require a tattoo/Bios Flash.

 

Any other way of unlocking the BIOS is not authorized by HP.

 

Keep me posted,

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum. Have a great day!

 

Regards,

Jeet_Singh
I am an HP Employee

Was this reply helpful? Yes No
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