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Freezes because of overheating

HP Recommended
Hp 14s-dk0121AU
Microsoft Windows 10 (64-bit)

My laptop Hp freezes while i'm playing valorant. It's overheating and it's been 30 mins and it's still not working. Even the power button key is not responding. 

What should i do?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that the computer is overheating when you play games.


Don’t worry, I assure you I will try my best to get this sorted.


First of all, the computer that you have is not designed for gaming. The gaming laptops will have a good cooling system that helps the computer to maintain recommended temperatures. Having said that, I recommend update the BIOS and the graphics driver from the below link and check if it helps.






Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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