Frequent BSoD Issue

[raisinmuffins]

Starting from a few months ago my HP Omen gaming laptop has crashed with a blue screen around once every 1 to 5 days. Most of these crashes are during low activity or when the computer is idle, not during gaming.

I used WhoCrashed to analyze the crash dump files from my last few BSoDs and most of them are HYPERVISOR_ERROR.

According to Windows Update, Device Manager and the HP Support website my drivers are all up-to-date. I already ran a memtest which came back with no issues and the thermals seem okay, so I can't seem to pinpoint the issue.

What can I do about this?

[Nal_NR]

Hi @raisinmuffins,

Welcome to the HP Support Community. 

I'd be glad to help you! 

If your HP OMEN gaming laptop is experiencing blue screen crashes with a HYPERVISOR_ERROR, and this happens during low activity or idle times, it could indicate issues with the hypervisor or virtualization components. Here are some troubleshooting steps to help resolve the issue:

• Are you using any virtualization software like Hyper-V, VMware, or VirtualBox?
• Have you recently installed or updated any virtualization software?
• Did the crashes start after a specific Windows update, driver update, or software installation?
• Have you changed any system settings related to virtualization or BIOS?
• Are you running any overclocking profiles or custom BIOS settings?
• Are all system components (RAM, GPU, CPU) running at their default clock speeds?
• Are you using any power management software or settings that could be affecting system stability?
• Have you checked the power settings in Windows to ensure they are optimized for performance?

Meanwhile, Perform the steps below

Disable Hyper-V:

• Hyper-V might be causing conflicts. To disable it:
  1. Press Win + R to open the Run dialog.
  2. Type optionalfeatures and press Enter to open Windows Features.
  3. Uncheck Hyper-V and click OK.
  4. Restart your laptop.

Check for Conflicting Software:

• If you have virtualization software installed, ensure it is up-to-date and compatible with your system.
• Consider temporarily disabling or uninstalling these applications to see if the issue persists.

Verify BIOS/UEFI Settings:

• Enter BIOS/UEFI settings during startup (usually by pressing F2, F10, or Delete).
• Ensure Intel VT-x or AMD-V (virtualization settings) are enabled.
• Check for any BIOS updates on the HP support website and apply them if available.

Run System File Checker (SFC) and DISM:

• Open Command Prompt as an administrator.
• Run sfc /scannow and wait for it to complete.
• Afterward, run DISM /Online /Cleanup-Image /RestoreHealth to repair any corrupted system files.

Please find the remaining steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @raisinmuffins,

Pleaser find the remaining steps below.

Check for Hardware Issues:

• Run HP Hardware Diagnostics:
  1. Restart your laptop and press Esc to open the Startup Menu.
  2. Press F2 to select System Diagnostics.
  3. Run the Quick Test and, if necessary, the Extensive Test for a more thorough check.
• Check RAM:
  1. Run Windows Memory Diagnostic by typing mdsched.exe in the Run dialog.
  2. Choose to restart and check for issues.
• Check Storage:
  1. Use Check Disk Utility:
     • Open Command Prompt as an administrator.
     • Type chkdsk /f /r and press Enter. Follow the prompts to schedule a check on restart.

Update Drivers and Firmware:

• Even though you mentioned that drivers are up-to-date, consider re-checking or manually updating drivers for:
  • Graphics Card
  • Chipset
  • Network Adapters
• Check for any firmware updates for your laptop model on the HP support website.

Review Event Viewer Logs:

• Open Event Viewer (right-click Start and select it).
• Navigate to Windows Logs > System and look for any critical errors or warnings related to the time of the crashes.

Check Power Settings:

• Go to Settings > System > Power & sleep.
• Set the power plan to High performance.
• Ensure that power management settings are not interfering with system stability.

Perform a Clean Boot:

• Press Win + R, type msconfig, and press Enter.
• Go to the Services tab, check Hide all Microsoft services, and click Disable all.
• Go to the Startup tab and click Open Task Manager. Disable all startup items.
• Restart the laptop and see if the problem persists.

Reset or Reinstall Windows:

• Reset PC:
  1. Go to Settings > Update & Security > Recovery.
  2. Click Get started under Reset this PC and choose to Keep My Files.
• Reinstall Windows:
  • If the issue continues, consider performing a clean installation of Windows.

If the issue remains unresolved after these steps, it may be necessary to consult with HP phone support for further diagnosis or possible hardware replacement.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.