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‎07-27-2024 09:40 AM

HP Recommended
Product: OMEN 15-en0000 Laptop PC (8WK04AV)
Operating System: Microsoft Windows 11

The laptop just randomly crashes out. TOO MANY TIMES now.I have already tried:

  • Resetting the Windows
  • Resetting the PC
  • Re Installing Windows from local disk
  • Re Installing Windows from cloud
  • Hard resetting the PC
  • HP UEFI Hardware Diagnostic All Components extensive tests, all symptom tests, system tests, got no error

But the laptop, especially when plugged in,keeps on crashing and crashing and crashing.

IMPORTANT:  The Laptop works fine when Gaming, or doing heavy tasks but as soon as the workload reduces it starts crashing.

Note: I have not Overclocked anything, my device is as vanilla as it gets.

HP OMEN 15 en0004AX, Ryzen 7 4800H Processor with Radeon Graphics, NVIDIA GTX 1650 Ti 4GB Graphics, 512 Samsung SSD, 16GB Ram.

It used to happen when I purchased it, got tired of the calls and chats with HP technicians until I gave up and the service center in my town figured out it was the motherboard and had it changed in warranty. But now the warranty is over and the issue has resurfaced. I can't afford to get a new laptop, please help!

A billion dollar company and still they can't serve the customers properly!

Category:
1 REPLY 1

‎07-29-2024 11:55 AM

HP Recommended

Hi @adrenorush,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop.

 

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

 

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

 Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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