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‎05-28-2024 07:29 PM - edited ‎05-28-2024 09:42 PM

HP Recommended
Product: HP Pavilion Gaming Laptop - 16-a0032dx

So, the problems started last night when my computer kept shutting off in the middle of the game giving me the BLUE SCREEN OF DEATH.

 

The first blue screen message was "Non-HP battery detected".... .after a few consecutive startups and shut downs out of no where the new error message was just the basic "your device ran into a problem and needs to restart," the general BSOD.

 

So I trouble shoot this first issue, "Non-hp battery detected" online, one solution is to  update BIOS, which I went ahead and did through the support assistant I believe. I restart my computer after this bios update. THEN I started getting the Boot Device Not Found (3f0) error, no longer being able to get into windows AT ALL.

 

 

I did EVERYTHING recommended for this, diagnosed everything in the UEFI and everything passed.....  followed THIS HP GUIDE from top to bottom, all the way up to system recovery. https://support.hp.com/us-en/document/c0620169 

 

So, this final step is where I'm stuck.  when I attempt to recover through the windows cloud recovery software that I uploaded onto 32gb usb, DOING EVERYTHING IM SUPPOSE TO, clicking esc, f9, boot with the usb,  IM STUCK AT THE HP LOADING SCREEN, it doesn't go past the hp loading screen, in fact the little loading spinner spins for a few times then FREEZES lol. I've retried the process several times, even did "windows recovery" instead of trying to boot the system through a flash drive. I have NO IDEA what is going on

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