Frustrated with HP Customer Care

[MrinaliniMishr]

HP Gaming Laptops & HP customer care are the worst. Guys please switch to some other brand. My Laptop's hinges started opening up on their own & then the screen started opening up on it's own. When I called HP they sent a technician & while fixing the hinges he damaged the microphone & camera. Now since two days I'm calling HP & they keep asking me to call back later coz their network is down.

For no fault of mine I have to suffer so much, I conduct webinars & with no camera & microphone I just cant work. I have to take out atleast 3 hours daily to just get in touch with HP & get frustrated all over again. Pathetic laptops & Pathetic Services.

[T1M0THY]

your not alone my computer has been blacking out by itself for 4 days they wont even respond to me and contact agent online the computer knows what is happening and restarts and wont let me run test or restarts

[praveenbv]

Hi@MrinaliniMishr,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/ or Chat support Team

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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