GPU is not working anymore

[Dnico03]

I had a catastrophic malnfunction a few months back while playing some games, basically something caused both my BIOS and my windows 10 image to be destroyed. After installing a new BIOS and windows 10 image i expected everything to be fixed but to no availe, I started up my game to see that my frame rate was terribly low. Then i realized since it was a new image i had to reinstall the driver, and i looked on device manager and my suspision was right, the GPU stopped working because of "code 43", i did some research and yes it is a driver problem, so i went on NVIDIA's website and downloaded the proper driver, and followed the prompts, and 'installed' the driver. It asked my to restart so i did, and when it turned back on the problem wasnt fixed. I have tried countless things to try to fix this, and it still hasent been fixed. If anyone can help me out on this that would be great.

[Jeet_singh]

@Dnico03,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I understand you are receiving the error code 43 after installing the graphics drivers, don't worry I'll be glad to help you out, however, for an accurate solution I will need more details:

Have you installed a retail copy of Windows or OEM version?

Have you tried to update the drivers either using Windows update or using HP Support Assistant.

Have you tried to run a test on the video card from F2?

In the meantime, let's try these steps here: 

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

Next thing, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

If the issue persists, I would suggest here is to uninstall the display drivers on your PC from device manager.

Right-Click on start button> click device manager> expand display adapters>then select the display drivers that are listed and right-click on it and uninstall the drivers.

Check the box that states delete the software for this device.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC either from our HP support website, using this link or download it using HP Support Assistant

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

For more details, please go through this link: HP PCs - Device Manager Information (Windows 10, 😎

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,