GPU throttles to 300 Mhz when it is under 50% battery

[Tushii]

laptop gpu (gtx 1650) throttles down to 300 Mhz when it reaches under 50% battery while unplugged, and then I have to restart.
I have tried updating all drivers.

[praveenbv]

Hi@Tushii,

Welcome to the HP Support Community!

I reviewed your post and I understand battery usage can control by the Omen command center.

Don’t worry, I assure you I will try my best to get this sorted.

Based on the specifications of your computer, I see that the overclocking feature is not supported on the computer. Please refer to the below article for more information.

https://support.hp.com/in-en/document/c05387497

However, I recommend you uninstall the Omen command center from the computer and then download and install it from the Microsoft store and check if it helps.

Downlink Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

[Tushii]

hi!
thanks for the reply
I deleted and re-downloaded omen gaming hub, but the GPU still throttles under 50% battery

Update: i have also tried redownloading and reinstalling windows 10 today
which did not help, so I'm very confused

[praveenbv]

@ Tushii,

`We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

[Tushii]

alrighty then, thanks.