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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck1000 IDS Base Model
Microsoft Windows 11

Recently purchased an Omen 17 w/ a 3070ti and 128000HX intel processor.  I've started playing a few games and ran some 3D Mark benchmarks and have found that I randomly see the GPU load drop to 1 ro 2% along with the framerates down to 2 or 3 FPS for a few seconds then spike back up to 90-100%.  This happens every 30 seconds or so - it makes gaming unplayable.  I thought it might be related to thermals - the GPU temps look okay but the CPU temps sometimes peak past 90 degrees C.  

 

This happens whether I'm connected to an external monitor with the lid closed or when I'm running the game on the laptop without an external display.  Both times the fans sound like they're a jet engine - really loud. 

 

Anybody have any ideas or anybody experiencing anything similar?  Very frustrating!

1 REPLY 1
HP Recommended

Hi @tastyhouse,


Welcome to HP Support Community. This is a great place to post questions find answers and tips.
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing GPU throttling issues with your HP product.

 

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this webpage Link
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Link 

 

Let me know if this works.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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