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‎12-25-2022 02:00 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0263tx

I have HP Pavilion Gaming- 15-dk0263tx. In online games, whenever I move my cursor, the game starts freezing. How do I fix that?

Category:
2 REPLIES 2

‎12-25-2022 04:29 AM

HP Recommended

Hello @as871 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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‎12-25-2022 06:55 AM

HP Recommended

OS Name - Microsoft Windows 10 Home Single Language

Version - 10.0.19045 Build 19045
System Model - HP Pavilion Gaming Laptop 15-dk0xxx

System SKU - 167W2PA#ACJ

Processor - Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz, 2400 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date - Insyde F.60, 22-07-2022

BaseBoard Product - 85FC

BaseBoard Version - 42.47

Screenshots in Device Manager:-

 

as871_1-1671976462163.png

 

as871_0-1671976418546.png

 

as871_2-1671976498715.png

 

as871_4-1671976544059.png

 

 

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