Game freezing

[as871]

I have HP Pavilion Gaming- 15-dk0263tx. In online games, whenever I move my cursor, the game starts freezing. How do I fix that?

[ub6424]

Hello @as871 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[as871]

OS Name - Microsoft Windows 10 Home Single Language

Version - 10.0.19045 Build 19045
System Model - HP Pavilion Gaming Laptop 15-dk0xxx

System SKU - 167W2PA#ACJ

Processor - Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz, 2400 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date - Insyde F.60, 22-07-2022

BaseBoard Product - 85FC

BaseBoard Version - 42.47

Screenshots in Device Manager:-