Game play is very slow (Low FPS)

[THIRU_1710]

HI All,

I am unable play games properly.

Played below titles :

GTA 5 and Control (With MAX settings) below 60 FPS (40 -50 FPS only)

Cuphead, Have a nice death Good FPS but so much stuttering.

The games FPS is very low, making gaming experience bad, it was like playing games in old low end laptops.

Note : My Laptop is new not even 2 weeks passed from date of purchase, I am facing frequent issue in gaming.

Stating feel like I bought a non gaming laptop, with the price of gaming laptop.

I checked everything and diagnosed system with HP Diagnosis tool, everything was fine.

Even CPU and GPU Temperature did not crossed 65c

And starting to regret the purchase 😒

Please need some assistance here.

Device Spec :

Processor AMD Ryzen 7 7840HS w/ Radeon 780M Graphics 3.80 GHz
Installed RAM 16.0 GB (15.3 GB usable)
Device ID 962AF147-060B-41E6-BE02-93A12F487EC1
Product ID 00342-42690-45700-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[Raj_05]

Hi @THIRU_1710,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to have performance issues with a new gaming laptop, especially one that's supposed to handle demanding games. Given the specs of your OMEN By HP 16.1 Inch Gaming Laptop (AMD Ryzen 7 7840HS with Radeon 780M Graphics), it should be capable of handling games like GTA 5 and Control well, even at high settings. Here are some troubleshooting steps you can try to resolve the issues.

Update Graphics Drivers

• AMD Drivers: Make sure you have the latest AMD drivers for your GPU. You can download them from the AMD website.
• Windows Update: Check for any pending Windows updates that might include important driver updates.

Check Power Settings

• Power Plan: Set your power plan to "High Performance" to ensure your laptop is using its full potential.
  • Go to Control Panel > Hardware and Sound > Power Options and select "High Performance."
• HP Power Manager: If your laptop has HP Power Manager software, ensure it's set to optimize for performance.

Monitor Background Processes

• Task Manager: Open Task Manager (Ctrl + Shift + Esc) and check if any background processes are consuming excessive resources. Close any unnecessary applications while gaming.

Adjust In-Game Settings

• Lower Settings: Try lowering the game settings to see if performance improves. Sometimes even high-end laptops can struggle with maximum settings in certain games.
• Resolution: Reduce the game resolution to see if it helps with FPS.

Check for Thermal Throttling

• Temperature: Although you mentioned temperatures are under 65°C, make sure your cooling system is working properly. Overheating can sometimes cause performance issues even if the temperatures seem normal.
• Clean Vents: Ensure the cooling vents are not blocked or clogged with dust.

[Raj_05]

Run Diagnostic Tools

• HP Support Assistant: Use the HP Support Assistant to run a full diagnostic test. Sometimes there are hardware issues that diagnostics can uncover.
• Benchmarking Tools: Use benchmarking tools like 3DMark to test your GPU and CPU performance and compare it with expected results.

Check for BIOS and Firmware Updates

• BIOS Update: Sometimes, a BIOS update can improve performance. Check the HP website for any available BIOS updates for your model.

Reinstall Games

• Game Files: Corrupt game files can sometimes cause performance issues. Try reinstalling the games to ensure the files are not causing problems.

Check for System Bottlenecks

• Storage: Ensure your laptop’s SSD or HDD is not full or malfunctioning. Low storage space can impact performance.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[LamestWebsite]

Hello

Hum, if your gaming interface is the Radeon integrated 780M it's not a gaming interface 
https://gpu.userbenchmark.com/Compare/Nvidia-GTX-1060-6GB-vs-AMD-Radeon-780M/3639vsm2088874

Here compared to a GTX 1060 6gb edition