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CarFry Honor Student
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Gameplay Performance drop & Thin Black strip on Left & Bottom side of Screen.

Pavilion - 15-p027tx Notebook PC
Microsoft Windows 10 (64-bit)

I did a force-shutdown before disassembling my laptop to upgrade RAM but i didn't disassembled it for some issues and restarted the PC.

 

After the PC Boot-up, i noticed two black thin line of strip on left & bottom side of the screen. As well as, my game (Mgsv:The Phantom Pain) is flickering, lags & frame drops like crazy. Before this event, game used to run fine even on highest possible settings, gameplay was smooth.

 

Now, all the games are not working good, even after installing extra 4gb RAM. Also, all the drivers, graphic drivers are up-to-date and i have windows 10 pro with latest updates.

shankp
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Gameplay Performance drop & Thin Black strip on Left & Bottom side of Screen.

@CarFry,

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the notebook after upgrading the ram. Don't worry I'll be glad to help you.

 

To provide you with an accurate solution, I'll need a few more details:

Have you tried to remove the new RAM from the computer and check if the issue persists.

Did you check if the issue persists even in the Bios screen?

Have you checked connecting this laptop to an alternate monitor?

 

As you have mentioned in your post that the problem started after upgrading the RAM, I would suggest here is to remove the memory stick from the computer and check for the problem

If the computer boots up fine without any issues, this could be an issue with the RAM itself. If the issue still persists, I would suggest you try these steps here: 

 

Step 1: Performing a hard reset

 

Step 2: Connect an external monitor to test the display:

The notebook screen display might remain black when there is a corrupted graphics driver or a problem with the LCD display backlight. To test the display, attach an external monitor and restart the computer. Testing with an external display is helpful if the notebook display is black but you can hear sounds; such as fans, spinning drives, or beep tones that indicate the computer is operating.

 

Step 3: ​​​​Boot the computer into the Bios screen and check if the screen persists.

 

1. Turn off your computer
2. Make sure you have connected the power cable
3. Turn on your notebook, as it is starting press the  F10 button repeatedly

Once you are in the BIOS, if the screen persists, it is likely a hardware failure.

If the screen is not distorted in the Bios, then this could be a software or driver issue. 

 

Let's restart the computer and then uninstall the display drivers from device manager: 

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

If the issue persists, I would suggest the next step would be to run a test an extensive test on the graphics card which is listed under Component test

You could also try to run an extensive test on the system. (Please capture the failure ID for further assistance).

 

For more assistance, please follow the steps suggested in the support document for - HP Notebook and All-in-One PCs - Troubleshooting Screen Issues (Windows 10, 8, 7)

 

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Jeet_Singh
I am an HP Employee

CarFry Honor Student
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Gameplay Performance drop & Thin Black strip on Left & Bottom side of Screen.

Yes, i tried removing one RAM stick and tested running my games but problem seems to be still presist. But after some digging i'm able to play games smoothly as before without any lags by just turning-on Vsync from settings in each game which i want  to play without lag.

This is unusual. I used to play games smoothly without Vsync turned-on before. How to run games smoothly without V-sync on??

 

Also, that black thin borders haven't dissapeared still on the sides apparently. Bios looks completely fine/normal.

shankp
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Gameplay Performance drop & Thin Black strip on Left & Bottom side of Screen.

 

@CarFry,

 

It's great to have you back and your patience is greatly appreciated.

 

As I understand you have found the solution however, you would like to know if there is any option to run the games smoothly without having V-sync turned on, In this scenario,

I would suggest here is to update the graphics card on your PC, either from our HP support website, or by downloading it using HP support assistant.

 

Moreover you have mentioned in your post that the screen remains fine in the Bios, this definitely looks like a possible software or driver conflict.

 

Let's restart the computer and then uninstall the display drivers from device manager: 

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, Chipset and graphics card drivers on your PC from our HP support website, using this link.

 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

 

In the meantime, you can go through this link which talks about the advantages and disadvantages of using V-sync.

Please note: (This is a third-party link. Please do not click on any ad, image, download, popup or link or anywhere else as this is a third-party links meant only for viewing information).

 

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation